Royalty by TrainMate — Privacy Policy

When You sign up and log in, We collect Your name, email address, and phone number. We use one-time passcodes (OTP) sent to Your phone and/or email to verify Your identity and secure Your Account. We store verification status and authentication metadata, but We do not store OTP codes after they have been used or expired.

When You apply to join the Royalty program, We collect the information You submit as part of Your application, which may include Your social media handles and profile links, audience and analytics screenshots, follower and audience metrics, content niche or category, and other details You provide so that We can review Your eligibility.

The App lets You upload Content — including videos, images, and captions — that You create by replicating proven formats. We collect and store this Content, along with related metadata, in order to host it, display it, review it, and attribute the views it generates to Your Account for earnings purposes.

To calculate and pay Your earnings, We collect payout-related information, which may include Your payment method details (such as the account You nominate to receive payments), tax-related information where required by law, the view counts attributable to Your Content, Your earnings balance, and Your payout history. Members of our team review submissions, earnings, and payout requests as part of an administrative review and approval workflow.

We automatically collect certain information when You use the App, including Your device's IP address, device type and unique identifiers, operating system, in-app interactions, and diagnostic data. We use this to operate, secure, and improve the Service.

The Company uses Your Personal Data to:

• Create and authenticate Your Account, including OTP verification.
• Review and approve creator applications and determine Your eligibility for the Royalty program.
• Host, display, and moderate the Content You upload.
• Measure the views Your Content generates and calculate Your per-view earnings.
• Process and disburse payouts, and maintain records required for tax and accounting purposes.
• Communicate with You by email about Your Account, applications, earnings, payouts, and important service updates.
• Provide support and respond to Your requests.
• Operate, maintain, secure, and improve the Service, and detect and prevent fraud or abuse.
• Comply with our legal obligations and enforce our agreements.

We do not sell Your Personal Data. We share it only with the Service Providers that help us run the App, and only as needed to provide the Service:

• Brevo — to deliver transactional and account-related emails (such as verification, earnings, and payout notifications) and other communications. Your name and email address are shared with Brevo for this purpose.
• Cloud hosting and storage providers — to securely host the App and store Your Account data and uploaded Content.
• Payout and payment providers — to disburse Your earnings to the payment account You nominate.

We may also disclose Your Personal Data where required to comply with a legal obligation, respond to lawful requests by public authorities, protect our rights or the safety of users, or in connection with a merger, acquisition, or sale of assets (in which case We will notify You).

We retain Your Personal Data for as long as Your Account is active or as needed to provide the Service. We retain payout, earnings, and tax-related records for as long as required to comply with our legal, accounting, and reporting obligations. When data is no longer needed, We delete or anonymize it. See “Your Rights and Deleting Your Data” below.

The Company is based in the United States, and Your information may be processed and stored on servers located outside of Your state or country, where data protection laws may differ. We take reasonable steps to ensure Your data is treated securely and in accordance with this Privacy Policy.

We use commercially reasonable technical and organizational measures to protect Your Personal Data. However, no method of transmission or storage is 100% secure, and We cannot guarantee its absolute security.

Depending on where You live, You may have the right to access, correct, export, or delete the Personal Data We hold about You, and to withdraw consent.

You can request deletion of Your Account and associated Personal Data at any time by emailing info@trainmate.ai from the email address associated with Your Account, or by using any in-app account deletion option where available. Upon a verified request, We will delete Your Account and Personal Data, except for information We are required to retain to comply with legal, tax, or accounting obligations.

The App is intended for users aged 18 and over. We do not knowingly collect Personal Data from anyone under 18. If You believe a minor has provided Us with Personal Data, please contact Us so We can remove it.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above. Material changes will be communicated to You where appropriate.